Company Overview:

Norty Ltd, the management company for 11 blank garment brands including AWDis, Pro RTX, Anthem and Henbury, is a leading player in the promotional clothing industry. For more than a decade, Norty has been delivering high-quality garments to decorators and embroiderers in the Printwear and Promotion market, catering to customers in the UK, Europe and worldwide.

Our Values:

Our core values guide the way we do business. They sum up what our business stands for, influence our organisation culture and drive why we do things. It is expected that our team live and breathe the following values:

· Do the right thing – We take active responsibility for delivering the best blanks at the best price while ensuring we are ethical and transparent in our processes. Empowered individually and as a team, we make changes and take proactive decisions autonomously to do the right thing by our customers and suppliers. Our principals are never compromised.

· Work together – Acting as one we deliver a sum greater than our individual parts. Our varied skills and resources broaden and enhance the personalised solutions we offer distributors, customers and end users. We achieve so much more by collaborating closely with our teams, clients. and suppliers.

· Do it with passion – We are passionate about the impact our clothing makes to those who make it, our team, the businesses who sell it and those who wear it. We want to deliver unrivalled quality, value and choice that is right each time. Our passion gives us the energy, courage and care to go beyond the expected. We love what we do.

· Do what you can to make the world a better place – We do what we can to make the world a better place. Continually looking for opportunities to make a positive change both near and far, breaking old patterns to deliver real improvements and lead the way.

· Never stand still – Change is constant, that’s why we never stand still – we adapt, and generate innovations based on leading the market and offering curated options, this means listening, learning and evolving. We are humble and genuine in our pursuit of being better every day.

Department Overview:

The European Engagement & Support function operates as an extension of Norty’s wider Business Development strategy, focused on developing and strengthening direct relationships with printers and decorators across Europe in alignment with our established UK model.

As part of the broader Business Development framework, the department supports the continued endorsement, promotion and growth of Norty brands by delivering relationship-led engagement, technical product guidance and marketing support. By equipping partners with the right tools, knowledge and resources, the team enables garment decorators to confidently promote and expand Norty brands within their local markets.

About the role:

This role provides frontline engagement and account support to garment decorators. You will manage structured relationships with partners, offering ongoing product guidance, education and practical support tailored to their market needs.

Working closely with the European Account Manager and the UK Business Development Engagement team, you will ensure consistent brand messaging, product knowledge and partner communication across your territories. Through proactive account management and technical expertise, you will help strengthen partner confidence, encourage product adoption and contribute to sustainable revenue growth across the region.

Key Responsibilities:

· Manage and develop a portfolio of European B2B customers, including garment decorators.

· Deliver structured digital account management through proactive communication via phone, email, video calls and social platforms (LinkedIn, Instagram, Facebook etc)

· Build strong, relationship-led partnerships focused on support, guidance and long-term growth.

· Provide technical product expertise including sizing charts, specifications, decoration suitability and product updates.

· Coordinate samples, brochures and marketing resources to support customer needs.

· Support customer onboarding and assist partners in accessing Norty’s digital tools and platforms.

· Deliver and support webinars, training sessions and educational initiatives, including follow-up engagement.

· This role combines digital account management with regular travel across Europe to support partners and represent Norty at key industry events (Training, exhibitions and trade shows)

· Maintain accurate CRM records (HubSpot) and tracking engagement activity.

· Capture and share customer feedback with internal teams to support continuous improvement and market insight.

· Collaborate closely with the European Account Manager and UK Business Development team to ensure alignment of strategy, messaging and partner support.

What we are looking for:

· Fluent in English and either French or German (written and spoken)

· Willingness to travel across Europe as required.

· Excellent communication and relationship-building skills.

· Confident telephone manner and the ability to engage customers in meaningful conversations.

· Self-sufficient and well-organised, able to independently plan and manage outreach to customers.

· Ability to manage a large portfolio of accounts and maintain consistent quality engagement.

· Familiarity with CRM systems (HubSpot preferred) and digital communication tools.

· Strong organisational skills with attention to detail.

· Customer-focused mindset with a passion for helping others succeed.

What we offer:

· Competitive salary and benefits package.

· Opportunity to work with respected brands and support a dynamic internal team.

· A supportive, collaborative work environment with room to grow.

Apply Now!
If you’re passionate about building customer relationships and delivering exceptional service, we’d love to hear from you. Apply today to join Norty and help us shape the future of customer care.

Benefits:

· Casual dress
· Company events
· Company pension
· Cycle to work scheme
· Employee discount
· Enhanced maternity leave
· Enhanced paternity leave
· Free parking
· Life insurance
· On-site parking

Ability to commute/relocate:

· Livingston EH54: reliably commute or plan to relocate before starting work (required)

Application question(s):

· Willingness to travel in Europe as required

Language:

· German or French (required)

Work Location: In person